1. Which products in the store can be returned? Or can all products be returned or exchanged?
The return and exchange policy applies to all products except clearance items that can be returned or exchanged.
2.How long can the customer return the product? Our return,exchange &refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
3.Under what circumstances can I return an item?
Within 30 days of order date
The original state of the product-resaleable
Unused or undamaged
Original product packaging
4.What should we do if the product needs to be returned due to our own reasons?
If your order has a problem, contact us by emai or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.
Received defective product?
Received the wrong product?
Received a product not as described?
Solution: We replace it!
If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
5.Which party shall be responsible for the shipping cost when the product is returned? Customer is responsible for associated shipping costs unless products are defective, wrong
6.What is the return and exchange process?
7.The customer is not satisfied, how to refund?
Our refund policy is only applicable to successful returns. When completing the physical or online Return / Exchange Form, you may choose to be refunded via your original payment method.
Once we have processed your refund, you will receive a confirmation email from us. If you have opted for a refund via the original payment method, please allow up to 7 business days for your account to be credited. If you do not receive your refund after 7 days, please contact your payment processor directly for further information.